Shipping

When you place your order, we begin making your items as quickly as possible. Each piece of jewelry requires some time for the construction and curing before we can ship. Most orders ship within 1 or 2 days. However, in peak seasons, shipment can take up to 5 business days.

When you order multiple products, the orders can come from different designers. In this case, it could happen that you will receive your products in different packages and at different times.

Delivery Times

Shipping From Our USA Facility                                                                                            4-6 Business Days

Shipping From Our Manufacturers                                                                                       6-25 Business Days

Shipping From Our USA Facility                                                                                            5-20 Business Days

Shipping From Our Manufacturers                                                                                       7-28 Business Days

THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting

USA Customers

Shipping from our USA Facility4-6 Business Days
Shipping from our Manufacturers6-25 Business Days

                                                                                                   International Customers

Shipping from our USA Facility

 5-20 Business Days
Shipping from our Manufacturers7-35 Business Days

THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.

Returns

We do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 30 days after receiving the item along with a photo proof of the defect. We do not accept returns, exchanges, or replacements in the case where the reason is due to the item being too small or too large. We provide complete information about our size and it is our customer’s duty to measure on their end before purchasing.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. 

We must be notified before returning any items. Please message us your full name, order number and the item(s) you would like to return. Do not ship a product back unless it has been approved. Returned items must be in brand new condition and in the original packaging as you received it.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@goldengates.co

Sale items 

ALL SALE ITEMS ARE FINAL SALE
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@goldengates.co

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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