FAQs

We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.

We receive a lot of questions about our order times. We strive to send every order as quickly as possible! However, some orders have items that we craft-to-order which will extend the shipping times. We promise to ship all orders as quickly as possible and if any order or item will take more than 2-4 days to ship we will contact you to let you know the updated production time.

All domestic delivery issues for US customers become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.

We do not accept returns unless there is a defect product. In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 30 days after receiving the item along with a photo proof of the defect. We do not accept returns, exchanges, or replacements in the case where the reason is due to the item being too small or too large. We provide complete information about our size and it is our customer’s duty to measure on their end before purchasing.

We must be notified before returning any items. Please message us your full name, order number and the item(s) you would like to return. Do not ship a product back unless it has been approved. Returned items must be in brand new condition and in the original packaging as you received it.

Find more information on our Shipping And Returns  section. Our customer service team is always here to help you with your concerns. Send us an email at support@goldengates.co and we will get back to you within 24 hours. 

It will usually take 7-25 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

It will take usually between 2-5 business days.

You can place an order from any country, we ship Worldwide.

We accept credit and debit cards ( Visa, Mastercard ) and Paypal.

We processes all orders in EUR. While the content of the cart is displayed in several currencies, you will checkout using EUR at the most current exchange rate.

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece. Golden Gates cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

We ship our products from different warehouses around the world, and always do our best to ship your items from the closest warehouse to your location. However, this might mean that some items arrive on different dates than others, as they are shipped from different warehouses. We are constantly working on stocking up our warehouses with as many products as we can. Rest assured, you will get all your items.

Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers’ systems. International shipping can take anywhere from 1 to 4 weeks depending on which country you are shipping too, so you can estimate that it will take about that long from the time your package ships until you will receive it. If your order is domestic and the tracking number doesn’t work, please let us know so we can make sure that your items were properly shipped.

Apply lotion, cosmetics, hairspray, and perfume before dressing in our jewelry. When undressing, wipe each piece with a clean soft cloth to remove oils and perspiration. Never wear jewelry when doing physical work such as housekeeping, gardening or exercise. Never expose jewelry to household cleaning products. Never expose jewelry to chlorine swimming pools or hot tubs.

For more extensive guidelines on how to take care of your Golden Gates  products, please refer to our How to Take Care of your Jewelry Guide.

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please contact us at support@goldengates.co

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